Return and Shipping
your order will be packaged and delivered to the courier within 24/72 hours after order confirmation, from Monday to Friday.
DHL is the courier of INKOVER
STANDARD shipping is:
included in the price for Italy for orders> € 30.00, otherwise € 5.00. The delivery will take place approximately in the 24/72 hours following the finalization of the order (Italy 24/48 hours, in the areas of the islands and Calabria the delivery takes place in 48/72 hours);
€ 12.50 :
- Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Poland, Czech Rep., Romania, Slovenia, Spain, Sweden , Hungary, UK;
Albania, Andorra, Bosnia, Gibraltar, Iceland, Canary Islands, Kosovo, Liechtenstein, Moldova, Montenegro, Norway, Switzerland, Turkey and Ukraine
Extra Europe: USA and Canada.
Please check that the shipping address is correct: it is not possible to change it once the order has been completed, if not by contacting the DHL courier.
You will be notified via email about your "tracking number" with which you can check the status of the shipment with DHL .
If your order consists of multiple products, it may be sent to you with multiple shipments. This is because the products of your order may be in different warehouses.
If for some reason you are not satisfied with your purchase, you can return one or more products purchased within 10 days from the delivery date.
The shipping costs of the first return, for each order, are free in Italy with the DHL courier.
From the moment the INKOVER staff authorizes the return , the products must be delivered to the courier within and no later than 10 days.
INKOVER reserves the right to refuse returns if communicated, sent or sent after the indicated days or if the products are not intact.
All items are checked before they are shipped. They are provided with a tag, with which they must be returned: we therefore advise you not to detach it until you are sure of the correct fit of the garment.
Items returned with damage, dirt stains or any obvious changes will be rejected and sent back to the customer, who will be charged the normal shipping costs (cash on delivery).
In case of receipt of defective or failed goods, immediately write an email to firstname.lastname@example.org. The replacement of an article of the same size and color is possible based on availability in our warehouse, with free shipping costs. If the item cannot be replaced, normal refund procedures will start.
To make a return, first write an email to email@example.com indicating the order reference number, article code, date of receipt of the order and the reasons for the return. Once you have verified that the causes comply with our conditions of sale, you will receive via email the instructions to contact DHL, with which you will agree on the date and place of the collection, which must take place no later than 10 days from the date of authorization of the return. The DHL label will be sent to you later (always by email): it is usually a PDF, which you will have to print on a normal sheet and apply it on the package (also with scotch tape). We recommend keeping the original packaging, which can be reused (if intact) simply by replacing the label. It is not necessary to return an entire order, but only a part of it.
After our staff has received the return and checked the integrity of the products, the refund procedure will be carried out, the beginning of which you will be informed by email. The conclusion of this procedure will take place within 14 working days from the date of receipt of the return, by re-crediting the sum equal to the value of the goods on your credit card.
Dear Customer ,
INKOVER FASHION srls, with registered office in Via dei Mille, 24 40121 Bologna (BO) Italy, VAT number 03673881201 (hereinafter, "Owner"), as data controller, informs you pursuant to art. 13 Legislative Decree 30.6.2003 n. 196 (hereinafter "Privacy Code") and art. 13 EU Regulation no. 2016/679 (hereafter, "GDPR") that your data will be processed in the manner and for the following purposes:
1. Object of the treatment
The Data Controller processes personal, identification data (for example, name, surname, company name, address, telephone, e-mail, bank and payment references - hereinafter, "personal data" or even "data") communicated by you in occasion of the conclusion of contracts for the services of the Owner.
2. Purpose of the treatment
Your personal data are processed without your express consent (art.24 lett. A), b), c) Privacy Code and art. 6 lett. b), e) GDPR), for the following Service Purposes:
- conclude the contracts for the services of the Owner;
- fulfill the pre-contractual, contractual and tax obligations deriving from existing relationships with you;
- fulfill the obligations established by law, by a regulation, by community legislation or by an order of the Authority (such as for example in the matter of anti-money laundering);
- exercise the rights of the owner, for example the right to defense in court.
3. Processing methods
The processing of your personal data is carried out by means of the operations indicated in art. 4 Privacy Code and art. 4 no. 2) GDPR and precisely: collection, registration, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data. Your personal data are subjected to both paper and electronic and / or automated processing.
The Data Controller will process personal data for the time necessary to fulfill the aforementioned purposes and in any case for no more than 10 years from the termination of the service purpose relationship.
4. Access to data
Your data may be made accessible for the purposes referred to in art. 2:
- to employees and collaborators of the Data Controller, in their capacity as persons in charge and / or internal data processors and / or system administrators;
- to third-party companies or other subjects (as an indication, credit institutions, professional firms, consultants, insurance companies for the provision of insurance services, etc.) who carry out outsourcing activities on behalf of the Owner, in their capacity as external managers of the treatment.
5. Disclosure of data
Without the need for express consent (pursuant to art.24 lett. A), b), d) Privacy Code and art. 6 lett. b) and c) GDPR), the Data Controller may communicate your data for the purposes referred to in art. 2 to Supervisory Bodies (such as IVASS), judicial authorities, to insurance companies for the provision of insurance services, as well as to those subjects to whom communication is mandatory by law for the fulfillment of the aforementioned purposes. These subjects will process the data in their capacity as independent data controllers.
Your information will not be disseminated.
The data is kept and controlled by adopting suitable preventive security measures, aimed at minimizing the risks of loss and destruction, unauthorized access, unauthorized treatment and different from the purposes for which the treatment is carried out.
7. Data transfer
The management and storage of personal data will take place in the territory of the European Union.
8. Rights of the interested party
In your capacity as an interested party, you have the right pursuant to art. 15 GDPR and precisely the rights of:
the. obtain confirmation of the existence or not of personal data concerning you, even if not yet registered, and their communication in an intelligible form;
ii. obtain the indication: a) of the origin of the personal data; b) the purposes and methods of treatment; c) the logic applied in case of treatment carried out with the aid of electronic instruments; d) the identity of the owner, manager and the representative appointed pursuant to art. 5, paragraph 2 of the Privacy Code and art. 3, paragraph 1, GDPR; e) the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents;
iii. obtain: a) updating, rectification or integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed; c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment occurs proves impossible or involves the use of means manifestly disproportionate to the protected right;
iv. object, in whole or in part for legitimate reasons, to the processing of your personal data, even if pertinent to the purpose of the collection.
Where applicable, you also have the rights referred to in articles 16-21 GDPR (Right of rectification, right to be forgotten, right of limitation of treatment, right to data portability, right of opposition), as well as the right of complaint to the Guarantor Authority.
9. How to exercise your rights
You can exercise your rights at any time by sending a communication:
1. by e-mail, at the address: firstname.lastname@example.org
2. or by post AR, to: INKOVER FASHION srls, Via dei Mille, 24 40121 Bologna (BO) Italy
10. Owner, manager and agents
The Data Controller is INKOVER FASHION srls.
The updated list of data processors and appointees is kept and can be consulted at the headquarters of the Data Controller.